Changes between Version 17 and Version 18 of TestingGuide

Timestamp:

Jan 9, 2012, 10:10:25 PM (13 years ago)

Author:

David Azarewicz

Comment:

--

TestingGuide

@@ -57 +57 @@
 = Collecting Logs, Reporting Problems, and Submitting Tickets =
 
-== Collecting a testlog log ==
+Collecting logs requires that the debug version of the PSD be installed.
 
-1. Install the debug package from the Warpin package and copy the debug version of ACPI.PSD to \OS2\BOOT on your boot disk.
-2. If you did not install from the ACPI Warpin package, download "testlog" from http://www.88watts.net/software.html
-3. Add the /DBGLVL=3 switch to the PSD= line in your CONFIG.SYS:
-4. Use "testlog acpi" or double click the "ACPI testlog.cmd" object to produce a log. When prompted, type a short description of what the problem is.
-5. Attach the ZIP file to your ticket.
+If you used the Warpin package, simply re-run it and select the debug package and install it.
 
-== Collecting a serial port log ==
+Copy the following files from the debug directory to \OS2\BOOT on your boot disk.
+  * ACPI.PSD
+  * APM.ADD
+
+== Collecting a Testlog Log ==
+
+1. If you did not install from the ACPI Warpin package, download "testlog" from http://www.88watts.net/software.html
+2. Add the /DBGLVL=3 switch to the PSD= line in your CONFIG.SYS:
+3. Use "testlog acpi" or double click the "ACPI testlog.cmd" object to produce a log. When prompted, type a short description of what the problem is.
+4. Attach the ZIP file to your ticket.
+
+== Collecting a Serial Port Log ==
 
 If your system won't boot, the most useful log is captured from the serial port.
 To capture a log from the serial port you need:
+
+If your system does not have a serial port, or you cannot collect a serial port log, collect a video log as described below.
 
 1. A fully wired null modem cable (ie. one that supports hardware handshaking).
@@ -85 +94 @@
 3. Edit the config.sys on the system under test and change the PSD line to:
    PSD=ACPI.PSD /DBGLVL=3 /O1
-4. Comment out (using REM) the APM.ADD driver and the AcpiDaemon RUN statement.
-5. Boot the system under test. When it stops close the log file on the system
+4. Boot the system under test. When it stops close the log file on the system
    that was capturing the serial data and attach the log to your ticket.
 
+== Collecting a Video Log ==
+
+The video log is not nearly as useful as a serial port log, but there is a possibility
+that it will contain some useful information. You must have version 3.19.15 or greater
+to produce a useful video log.
+
+1. Edit the config.sys on the system under test and change the PSD line to:
+   PSD=ACPI.PSD /DBGLVL=3 /OV
+2. Comment out (using REM) the APM.ADD driver and the AcpiDaemon RUN statement.
+3. Boot the system under test. When it stops take a picture of the screen and attach the picture to your ticket.
+