Changes between Version 3 and Version 4 of Troubleshooting


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Timestamp:
Jul 18, 2013, 8:23:07 PM (11 years ago)
Author:
David Azarewicz
Comment:

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  • Troubleshooting

    v3 v4  
    11= Troubleshooting the USB Drivers =
    22
    3 If you open a ticket, additional information will almost always be necessary. The two most common things are a testlog log file and a formmated trace.  You can save a lot of time by attaching these two things to your ticket when you open it, rather than waiting for the developer to ask for them.
     3If you open a ticket, additional information will almost always be necessary. The two most common things are a testlog log file and a formatted trace.  The testlog log file is always required. You can save a lot of time by attaching the testlog log file to your ticket when you open it, rather than waiting for the developer to ask for it. Since there are many types of trace files that could be needed, do not arbitrarily attach a random trace file to your ticket. Instead wait for the developer to ask for a specific trace file.
    44
    55This page contains instructions for creating a testlog log file and a formatted trace file.