Changes between Initial Version and Version 1 of Troubleshooting

Timestamp:

Jul 18, 2013, 7:54:29 PM (11 years ago)

Author:

David Azarewicz

Comment:

--

Troubleshooting

@@ +1 @@
+= Troubleshooting the USB Drivers =
+
+If you open a ticket, additional information will almost always be necessary. The two most common things are a testlog log file and a formmated trace.  You can save a lot of time by attaching these two things to your ticket when you open it, rather than waiting for the developer to ask for them.
+
+This page contains instructions for creating a testlog log file and a formatted trace file.
+
+== Capturing A testlog log file ==
+
+Download the testlog log file creator here
+
+open a command window and execute the testlog command
+   {{{
+testlog usb
+   }}}
+
+Attach the created log file to your ticket.
+
+== Capturing a Startup Trace file ==
+A startup trace file is for a problem that occurs on startup, rather than for a problem that occurs after the system has been running for a while.
+
+To create a startup trace file, do the following:
+
+== Capturing a Runtime Trace file ==
+
+A runtime trace file is for problems that occur after the system is up and running. It is not for problems that occur at startup.
+
+To create a runtime trace file, do the following:
+
+== Creating a Trap Dump ==
+
+Steven Levine already wrote a [http://home.earthlink.net/~steve53/os2diags/TrapDumpRef.txt detailed description] how to do this.