Troubleshooting the USB Drivers

If you open a ticket, additional information will almost always be necessary. The two most common things are a testlog log file and a formmated trace. You can save a lot of time by attaching these two things to your ticket when you open it, rather than waiting for the developer to ask for them.

This page contains instructions for creating a testlog log file and a formatted trace file.

Capturing A testlog log file

Download the testlog log file creator here

open a command window and execute the testlog command

testlog usb

Attach the created log file to your ticket.

Capturing a Startup Trace file

A startup trace file is for a problem that occurs on startup, rather than for a problem that occurs after the system has been running for a while.

To create a startup trace file, do the following:

Capturing a Runtime Trace file

A runtime trace file is for problems that occur after the system is up and running. It is not for problems that occur at startup.

To create a runtime trace file, do the following:

Creating a Trap Dump

Steven Levine already wrote a ​detailed description how to do this.