Opened 10 years ago

Closed 9 years ago

#282 closed defect (fixed)

Dell Inspiron 9300 locks at boot loading helperw.exe

Reported by: ydario Owned by: pasha
Priority: major Milestone: Release version 3.12
Component: ACPI PSD Version: 3.10
Keywords: dell inspiron 9300 Cc:

Description

With latest acpi driver releases, the boot sequence sometimes stops loading helperw.exe (genmac) and I need to press the power off button for 20 seconds to power down the notebook.

Behaviour of previous drivers:

3.7 the best one, no locks at boot;

3.8 lock at every boot;

3.9 frequent locks;

3.10 random locks, can boot most of the times (except when you are in a hurry.... murphy laws);

No special messages or traps at lock, simply the system freeze hard.

Attachments (1)

acpi-log-dell-inspiron-9300.ziq (71.1 KB) - added by ydario 10 years ago.
Collected logs of running system

Download all attachments as: .zip

Change History (12)

Changed 10 years ago by ydario

Collected logs of running system

comment:1 Changed 10 years ago by ydario

I suspect it is helperw because, while booting with altf2on.$$$, the last line shown on screen is the name of the last DEVICE entry in my config.sys.

And the next statement to be executed is helperw.exe (proved by successfull boots).

One strange thing is that I expect to see D:\ecs\system\genmac\DRIVER\HELPERW.EXE shown on screen (RUN=xx\helperw.exe is first line in config.sys).

I tried different DEVICE ordering in config.sys and always got same lock.

comment:2 Changed 10 years ago by eco

e-co:

I am sorry for stupid question,

do you have attached USB devices? usb flashdisk, usb harddrive

comment:3 Changed 10 years ago by ydario

The following devices are connected:

  • usb mouse
  • usb hub
  • usb 12in1 card reader (without cards at boot)
  • usb printer (but always off at boot)

comment:4 Changed 10 years ago by eco

test message, 2008/08/18, 15:20 MSK

comment:5 Changed 10 years ago by ydario

it is not an usb issue, I got it locking twice at boot also with all usb devices removed.

comment:6 Changed 10 years ago by eco

test message, 2008/08/19, 15:08 MSK

comment:7 Changed 9 years ago by eco

e-co:

please test the coming ACPI 3.11

comment:8 Changed 9 years ago by eco

Yuri Dario tried ACPI 3.11 pre-release

it lock sometimes at boot between network init and switching to graphics. two sample shots:

http://ecomstation.ru/temp/200810/cap1.jpg

http://ecomstation.ru/temp/200810/cap2.jpg

comment:10 Changed 9 years ago by ydario

Installed 3.11, first boot is ok, more on this in the next days :-)

acpitest is ok, it only tell me to install kernel .104a, here I'm running .104b: do I need to downlevel?

comment:11 Changed 9 years ago by eco

  • Resolution set to fixed
  • Status changed from new to closed
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