Not detecting USB controllers.

[Chuck McKinnis]

My USB controllers are not being detected.

BASEDEV=USBEHCD.SYS /V BASEDEV=USBOHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V

all report that the controllers are not detected.

This is a Fujitsu lifebook e8210. I am attaching my config.sys and instlog.zip

[pasha]

What say hcimonit.exe ?

[Chuck McKinnis]

Replying to pasha:

What say hcimonit.exe ?

hcimonit say: You have 4 PCI USB UHCI host controller(s) You have 1 PCI USB EHCI host controller(s)

[pasha]

Ok. Who say "USB controllers are not detected" ?

[Chuck McKinnis]

Replying to pasha:

Ok. Who say "USB controllers are not detected" ?

The device driver messages from the lines below:

BASEDEV=USBEHCD.SYS /V BASEDEV=USBOHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V

[pasha]

Replying to guest:

Replying to pasha:

Ok. Who say "USB controllers are not detected" ?

The device driver messages from the lines below:

BASEDEV=USBEHCD.SYS /V BASEDEV=USBOHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V BASEDEV=USBUHCD.SYS /V

Try rem BASEDEV=USBOHCD.SYS /V ?

[Chuck McKinnis]

I tried that and many combinations, but no difference.

[eco]

What happens if you disable ACPI.PSD? USB drivers are loaded without errors?

[Chuck McKinnis]

When I try commenting out ACPI.PSD, I cannot operate the hard drive.

[eco]

• can you boot from eCS CD1?

• Try chkdsk x: /f

do you use bootable JFS? do you use the latest bootable JFS updated in 2007.

[eco]

Q66: I disabled ACPI.PSD and can't boot anymore A66: There are two suggestions:

1) detach the PC from AC, disconnect battery if using laptop.

Wait for 10 minutes, turn PC on again.

2) check filesystem: chkdsk x: /f

(boot from eCS CD1 or other bootable partition)

[Chuck McKinnis]

Replying to eco:

• can you boot from eCS CD1?

• Try chkdsk x: /f

do you use bootable JFS? do you use the latest bootable JFS updated in 2007.

I am booting with an HPFS partition. When I re-enable ACPI.PSD, it works fine.

[pasha]

Ok. Have you problem now?

[Chuck McKinnis]

Boots ok. Still does not recognizing the USB devices.

[pasha]

Replying to guest:

Replying to eco:

• can you boot from eCS CD1?

• Try chkdsk x: /f

do you use bootable JFS? do you use the latest bootable JFS updated in 2007.

I am booting with an HPFS partition. When I re-enable ACPI.PSD, it works fine.

What do you mean under "it work fine" ?

[Chuck McKinnis]

I mean when I re-enable ACPI.PSD the drive boots fine. The USB ports are still not recognized.

[Chuck McKinnis]

e-co

OK,

but we can't help you, we don't know, does USB controllers drivers support your motherboard or not.

try boot from CD1, demo-CD and test USB.

try enable/disable USB legacy in BIOS setup.

[Chuck McKinnis]

"but we can't help you, we don't know, does USB controllers drivers support your motherboard or not."

Huh? Isn't that the point of this exercise to make it work? hcimonit recognizes the USB controllers. Since it is recognized there, I suspect that the drive probably will work with the correct configuration/switches or with a little tweaking.

I tried both legacy and non-legacy modes. I was unable to access the USB during the install process which indicates to me that the USB was not regonized from the CD1 configuration.

[pasha]

Ok. So you can boot now with and without acpi. I need in copy acpica$ acpi.log and output from pci.exe. pci.exe -d >pci.out. With boot from acpi and boot without acpi.

[Chuck McKinnis]

This is the acpi file when booting from the CDRom.

[Chuck McKinnis]

This is the acpi file when booting from the the hard drive with /SMP /APIC

[Chuck McKinnis]

I could not get pci.exe to run. I need to run with APIC when using SMP.

Where can I find the ACPI.PSD version 3.4?

[pasha]

ecs 2.0 RC3 or get 3.5 from betazone

[Chuck McKinnis]

No difference. But the version number that displays is 3.05 not 3.5, as 3.04 is not 3.5.

I still can't get them to recognize, but I do get: [i:\]hcimonit You have 4 PCI USB UHCI host controller(s) You have 1 PCI USB EHCI host controller(s) I am attaching acpi305.zip with the output from the acpi and pciscan -d

[pasha]

Need, boot from install CD, do pci.exe -d >pciinst.log, then boot with acpi and do pci.exe -d >pciacpi.log. Attach here both files. You can try add /CD to acpi.psd.

For boot from boot drive w/o acpi you can try add pcibus.snp to snoop.lst and boot with full HW detect.

[Chuck McKinnis]

e-co

anybody alive?

send us logs, show me output of rmview /irq

[eco]

We are interested to support Fujitsu-Siemens notebooks. Please re-open the ticket, collect additional logs, help us understand, do IBM USB drivers support your USB controller?