Changes between Version 1 and Version 2 of TracSupport


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Timestamp:
Jan 13, 2020, 11:32:44 PM (5 years ago)
Author:
trac
Comment:

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  • TracSupport

    v1 v2  
    11= Trac Support =
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    3 Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
     3Like most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the Trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
    44
    5 There is also an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
     5There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
     6
     7You can search questions tagged with `trac` on [http://stackoverflow.com/questions/tagged/trac Stack Overflow].
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    79Before you start a new support query, make sure you have done the appropriate searching:
    … …  
    1012 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
    1113
    12 Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
     14Please '''don't''' create a ticket in trac.edgewall.org to ask a Trac support question. Only create a ticket when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
    1315
    1416----
    15 See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]
     17See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:TracFaq], [trac:CommercialServices]