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Changes between Version 6 and Version 7 of Troubleshooting

v6	v7
1	1	= Troubleshooting the USB Drivers =
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	3	Make sure all of your USB drivers are the same version and make sure that your CONFIG.SYS is loading the correct drivers. You should not mix versions since the drivers are designed to work together and changes in some drivers might not be compatible with older versions of other drivers. At the very least, make sure that USBEHCD.SYS, USBOHCD.SYS, USBUHCD.SYS, and USBD.SYS are all the same version. And make sure that USBHID.SYS, USBKBD.SYS, and USBMOUSE.SYS are all the same version.
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3	5	If you open a ticket, additional information will almost always be necessary. The two most common things are a testlog log file and a formatted trace. The testlog log file is always required. You can save a lot of time by attaching the testlog log file to your ticket when you open it, rather than waiting for the developer to ask for it. Since there are many types of trace files that could be needed, do not arbitrarily attach a random trace file to your ticket. Instead wait for the developer to ask for a specific trace file.