Handling Problems

Custom Resolutions

The custom resolution feature is experimental. If you have problems with the custom resolution feature, the PanoUtil?.exe program can be used to control the custom resolution functions. If you happen to boot to a resolution that cannot be displayed, you can type CTL-ALT-DEL to activate the CAD handler and go to a command prompt to execute these commands.

To reset all the custom resolution settings to the default and set the PM resolution to 800x600:

PanoUtil -r -p
PanoUtil -e 0

To manually set a custom resolution of 1920x1080:

PanoUtil -c 1920 1080

To remove the manual custom resolution:

PanoUtil -r

To completely disable all the custom resolution support:

PanoUtil -d

To reset the Presentation Manager selected resolution to 800x600:

PanoUtil -p

To see the status of the custom resolution settings:

PanoUtil -s

All of these commands can also be executed from a different boot partition if you specify the drive to operate on. For example, to change the settings on drive d:, add the drive specification to the end of the desired command:

PanoUtil -s d:
PanoUtil -r d:
PanoUtil -p d:
PanoUtil -c 1920 1080 d:
PanoUtil -d d:

Collecting a Testlog Log

1. Make sure your system is booted with the Panorama driver installed
2. Navigate to the \Panorama directory on your boot disk.
3. type:

   testlog panorama
   

4. Attach the LOG file to your ticket.