Changes between Version 11 and Version 12 of CupsFaq

Timestamp:

Aug 27, 2013, 4:15:22 AM (11 years ago)

Author:

Alex Taylor

Comment:

Added 3.5

CupsFaq

@@ -35 +35 @@
 <li><a href="#3_3">3.3.  CUPS reports "\cups\lib\cups\filter\pstoraster failed", what does this mean?</a>
 <li><a href="#3_4">3.4.  Why do pages come out all black, or shrunk to postage-stamp size?</a>
+<li><a href="#3_5">3.5.  When printing documents from Lotus WordPro (SmartSuite), certain text like equations is missing.  Why is this?</a>
 </ul></p>
 
@@ -763 +764 @@
 <dt><i>The driver's extended attributes are corrupt</i>
 <dd>The extended attributes on the driver file (ECUPS.DRV / ECUPS-HP.DRV, etc.) are vital to its operation.  If they become lost or corrupted, this problem can appear.  
-<p>If this happens, you will probably have to replace the file with a fresh copy from the original install package, then re-import any PPDs which you previously imported.
+<p>If this happens, you will probably have to replace the driver file with a fresh copy from the original install package.  
 <dt><i>The driver entry is missing from OS2.INI</i>
 <dd>The desktop keeps information about installed printer drivers in the desktop "user INI" file (OS2.INI), under the application name <tt>PM_DEVICE_DRIVERS</tt>.  If the entry for the ECUPS.DRV (or any other) print driver gets lost somehow, all ECUPS printers will become unusable.  This has been observed to happen sometimes when using the PRNDRV utility from the Keller Group to delete printers, queues, or devices.
@@ -780 +781 @@
 <p>If you're certain that the problem lies with OS/2 and CUPS, check your version of Ghostscript.  Problems of this nature are reported to occur sometimes with recent versions (9.0 and above) of Ghostscript.  The cause is under investigation; in the meantime, try using Ghostscript version 8.71 (or earlier) and see if that works.
 <p>All-black or corrupted printouts have also been reported to occur sometimes when printing the second and subsequent jobs since the printer was turned on, even though the first job printed perfectly.  This problem may have been resolved with recent releases of CUPS.  If it still occurs after upgrading to the latest CUPS, try turning the printer off and on, then try printing the job again.
+<p>Updating ECUPS.DRV to the latest version (if not already installed) may also help.
+
+<p><br><a name="3_5"></a>
+<h3>3.5.  When printing documents from Lotus WordPro (SmartSuite), certain text like equations is missing.  Why is this?</h3>
+<p>This appears to be a bug in SmartSuite; specifically, it is failing to properly translate the device coordinates from the screen to the printer when it generates the commands for drawing certain items. The eCups printer drivers incorporate a workaround for this by setting the default printer resolution to 1440 dpi, which corresponds to the coordinate system SmartSuite uses on-screen.  However, if your printer model defines an explicit default resolution, the latter may get selected instead.
+<p>If you encounter this problem: in the CUPS administration console, and in the driver properties, try verifying that your printer resolution is set to 1440 dpi.  (If 1440 dpi is not one of the available selection, you may need to select a different printer model.)
 }}}