Changes between Version 55 and Version 56 of WikiStart

Timestamp:

Mar 25, 2012, 2:40:56 PM (12 years ago)

Author:

David Azarewicz

Comment:

--

WikiStart

@@ -31 +31 @@
 == Submitting Tickets ==
 
-Please read the [KnownProblems Known Problems] page before opening a ticket and reporting a problem.
+Reporting bugs and requesting new features is done through the ticket system. You can view existing tickets, add comments to them and create new tickets using the corresponding buttons at the top of every page. If you want to submit a new bug or request a feature, please use the Search function first to make sure there is no ticket for the same problem already created. Also, please read the [KnownProblems Known Problems] page before opening a ticket and reporting a problem.
 
-You must be logged into TRAC to create tickets. Please login with your Netlabs login id. If you do not have a login id, you can request one at http://www.netlabs.org/en/site/member/member.xml.
+ * Please enter a useful description of the actual problem in the Summary. 
+ * If you think your hardware information is useful, put that information in the Description, not in the Summary.
+ * Do not put the ACPI version number in the Summary.
+ * Please only submit one issue on a ticket.
 
-If you have troubles acquiring a Netlabs login id send an e-mail to !community@netlabs.org [mailto:community@netlabs.org Netlabs Community Mailing List]
+We review the tickets regularly and leave comments if we need more info. So please revisit the [http://svn.netlabs.org/acpi/report/13 Feedback analysis] as often as possible. If we leave a comment and don't get feedback from the ticket creator, we will close the ticket after some weeks.
 
+You must be logged into TRAC to create tickets. Please login with your Netlabs login id. If you do not have a login id, you can request one at http://www.netlabs.org/en/site/member/member.xml. If you have troubles acquiring a Netlabs login id send an e-mail to !community@netlabs.org [mailto:community@netlabs.org Netlabs Community Mailing List]
 
 If you have open tickets created with the guest login,  please add a comment to the ticket showing your new login and we will update the ticket so that you automatically receive e-mail when your open tickets are updated.
-
-Please enter a useful description of the actual problem in the Summary. Do not put your hardware information or the ACPI version number in the Summary.
-
-Please only submit one issue on a ticket.
 
 == Milestones and Versions ==