Changes between Version 17 and Version 18 of TestingGuide


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Timestamp:
Jan 9, 2012, 10:10:25 PM (8 years ago)
Author:
dazarewicz
Comment:

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  • TestingGuide

    v17 v18  
    5757= Collecting Logs, Reporting Problems, and Submitting Tickets =
    5858
    59 == Collecting a testlog log ==
     59Collecting logs requires that the debug version of the PSD be installed.
    6060
    61 1. Install the debug package from the Warpin package and copy the debug version of ACPI.PSD to \OS2\BOOT on your boot disk.
    62 2. If you did not install from the ACPI Warpin package, download "testlog" from http://www.88watts.net/software.html
    63 3. Add the /DBGLVL=3 switch to the PSD= line in your CONFIG.SYS:
    64 4. Use "testlog acpi" or double click the "ACPI testlog.cmd" object to produce a log. When prompted, type a short description of what the problem is.
    65 5. Attach the ZIP file to your ticket.
     61If you used the Warpin package, simply re-run it and select the debug package and install it.
    6662
    67 == Collecting a serial port log ==
     63Copy the following files from the debug directory to \OS2\BOOT on your boot disk.
     64  * ACPI.PSD
     65  * APM.ADD
     66
     67== Collecting a Testlog Log ==
     68
     691. If you did not install from the ACPI Warpin package, download "testlog" from http://www.88watts.net/software.html
     702. Add the /DBGLVL=3 switch to the PSD= line in your CONFIG.SYS:
     713. Use "testlog acpi" or double click the "ACPI testlog.cmd" object to produce a log. When prompted, type a short description of what the problem is.
     724. Attach the ZIP file to your ticket.
     73
     74== Collecting a Serial Port Log ==
    6875
    6976If your system won't boot, the most useful log is captured from the serial port.
    7077To capture a log from the serial port you need:
     78
     79If your system does not have a serial port, or you cannot collect a serial port log, collect a video log as described below.
    7180
    72811. A fully wired null modem cable (ie. one that supports hardware handshaking).
     
    85943. Edit the config.sys on the system under test and change the PSD line to:
    8695   PSD=ACPI.PSD /DBGLVL=3 /O1
    87 4. Comment out (using REM) the APM.ADD driver and the AcpiDaemon RUN statement.
    88 5. Boot the system under test. When it stops close the log file on the system
     964. Boot the system under test. When it stops close the log file on the system
    8997   that was capturing the serial data and attach the log to your ticket.
    9098
     99== Collecting a Video Log ==
     100
     101The video log is not nearly as useful as a serial port log, but there is a possibility
     102that it will contain some useful information. You must have version 3.19.15 or greater
     103to produce a useful video log.
     104
     1051. Edit the config.sys on the system under test and change the PSD line to:
     106   PSD=ACPI.PSD /DBGLVL=3 /OV
     1072. Comment out (using REM) the APM.ADD driver and the AcpiDaemon RUN statement.
     1083. Boot the system under test. When it stops take a picture of the screen and attach the picture to your ticket.
     109